Independent BCP Meet-Up Take-Aways #2

Addressing Needs in High Stakes Conversations

When difficult conversations arise, messages often get muddled. The topic alone is sensitive. But, when
we add in that each participants comes into the conversation with different expectations or "rules" for
how things "should" be discussed, often the message becomes obstructed by lack of a shared framework.
Guiding your clients, especially executives/team leaders for how to set the guidelines ahead of a
conversation can help even the most difficult conversations run smoother and get the message across
clearly and respectfully. For best practices, use this activity as a one-on-one or two-on-one, ideally near
to the time when the high-stakes conversation will be taking place.

https://www.dropbox.com/scl/fi/zvfionssc57mr1hb03f7b/Interests-as-Communication-Filters-MH.pptx?rlkey=85xo7966etq353lo4uj21e3xz&st=en6g0yw9&dl=0